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  1. EdPlace Support
  2. Educator Account
  3. Technical FAQs & troubleshooting

Technical FAQs & troubleshooting

  • How can I set up my hierarchy account and manage staff privileges?
  • I have forgotten my login details or password, what should I do?
  • How can I reset a student's password in my educator account?
  • Where can I find my students' answers and the correct answers?
  • Which devices and methods can I use to log in to my EdPlace educator account?
  • Which devices and methods can my students use to login to their EdPlace account?
  • How do I remove an assigned activity which is no longer relevant?
  • How can I change settings on my students' accounts?
  • When and how can I change my students' year groups if required?
  • How can I manage my license numbers by activating and deactivating student accounts as a tutor?
  • How can I manage my class by activating and deactivating student accounts as a teacher?
  • How can I send a secure activity link for my student to complete without logging into EdPlace?
  • When and how can I print out activities using my educator account?
  • What if I think one of my students has been marked incorrectly?
  • How can I give feedback to EdPlace or make a complaint as an educator?
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