Technical FAQs & troubleshooting
- How can I set up my hierarchy account and manage staff privileges?
- I have forgotten my login details or password, what should I do?
- How can I reset a student's password in my educator account?
- Where can I find my students' answers and the correct answers?
- Which devices and methods can I use to log in to my EdPlace educator account?
- Which devices and methods can my students use to login to their EdPlace account?
- How do I remove an assigned activity which is no longer relevant?
- How can I change settings on my students' accounts?
- When and how can I change my students' year groups if required?
- How can I manage my license numbers by activating and deactivating student accounts as a tutor?
- How can I manage my class by activating and deactivating student accounts as a teacher?
- How can I send a secure activity link for my student to complete without logging into EdPlace?
- When and how can I print out activities using my educator account?
- What if I think one of my students has been marked incorrectly?
- How can I give feedback to EdPlace or make a complaint as an educator?