Oh no, we know this sucks! If you have worked really hard on an activity and given it your all, it is really demotivating if this happens. Also, it's really important for us to get to the bottom of an issue like this as it is probably affecting our other students too. Plus, if you were in fact incorrect, then the explanation needs to be improved so you can understand exactly why this is the case. Don't worry, we can easily fix it if anything has gone wrong and amend your score and points too.
If you have completed the activity, then you will need your parent, teacher or tutor's help to log in to their account via our website where you can review your answers together. If your teacher or tutor is helping you, click here.
If your parent is helping you, the easiest way to report an issue is to contact our friendly Customer Support Team so that they can investigate and pass your feedback on to the relevant team within EdPlace to address or fix. You can email our team at help@edplace.com or speak to them directly via our live web chat. As a general rule, the more detailed information you can provide, the easier it will be for our team to investigate and take swift action. Let us know by giving the exact activity and question you were working on when you spotted this problem. A screenshot and/or short video can also be really helpful.
We know that being told you're wrong if you are not, or if it's not clear why you are wrong, does not help you learn and this is not how EdPlace aims to work. Letting us know when this happens will allow us to take action to fix it, and amend your score too so that all your achievements are being accurately recognised. Thank you so much for supporting us to make EdPlace as effective and accurate as possible!