General account questions
- What is the difference between a free and paid parent account?
- What is 'premium content' and how can my child access it?
- What are the different pricing plan options and which is the best fit for my needs?
- How can EdPlace support my child's learning?
- Is EdPlace aligned with the English National Curriculum?
- What are the EdPlace learning plans and how can you use them to support your child?
Getting started
- Why do I need to verify my EdPlace free parent account?
- Which devices and methods can I use to log into my EdPlace parent account?
- Which devices and methods can my child use to log into their EdPlace student account?
- What are the main similarities and differences between the parent web and app experiences?
- What will I be automatically notified about and when?
- How do EdPlace recommendations work?
Troubleshooting guide
- When and how can I change my child's year group?
- I have forgotten my login details or password, what should I do?
- Where can I find my child's answers and the correct answers?
- What if I think my child has been marked incorrectly?
- Can I assign an activity from a different year group to my child?
- How can I locate a specific topic or skill to explore or assign?