If you have a problem with one of your payments, we are here to help! We are always keen to hear from you directly if this is the case so we can clear up any confusion and process a refund if necessary. Simply, email us at firstname.lastname@example.org.
First things first, it’s best for us to share some useful information about EdPlace subscription plans, before clarifying our refunds policy and how banks’ dispute processes often work.
All EdPlace plans are on a subscription basis which means you are responsible to manage, change or cancel your plan in your parent dashboard under the ‘My Subscription’ tab or inform us in advance of any alterations you wish to make. Just like any subscription, they are rolling and will automatically renew if no changes are made.
Our monthly subscriptions are designed to be totally flexible, as you are able to cancel and even pause payment at any time. If you have a monthly subscription and you are looking to put your subscription on hold or delay a payment, click here.
We appreciate there are longer gaps between your payments if you have an annual subscription which is why we send two auto-renewal reminders to your registered email address to notify you of your upcoming renewal three and ten days prior to your payment.
If you’ve decided our service is no longer needed or we are not a good fit for your needs, you can follow the steps detailed in this article to cancel your subscription.
If you think we have incorrectly charged you, we’d first recommend you sign in to your account to check your ‘My Subscription’ page. Then, email us at email@example.com so we can look into your account and payments further. It is helpful for you to include additional attachments, such as payment screenshots and any emails confirming an amendment to or cancellation of your subscription. If you require a refund, we will happily process this and you will often get confirmation within less than a week, if not even quicker. This means we resolve this as promptly as possible directly with you rather than via your bank’s more lengthy dispute process. Please note, our system doesn’t allow us to process a refund to an account with an active dispute. You can find our refund policy here.
We review all refund requests and we promise to always listen and do our absolute best to find a solution that you, as our valued customer, are happy with. To contact our friendly Customer Support team, please email firstname.lastname@example.org - we are here to help you!