Our team of teachers, proofreaders and developers work hard to ensure that all our activities are accurate and working perfectly but mistakes do happen - we are only human after all! If you or your child/students spot something which you think is incorrect, has an error or, just generally, does not facilitate learning, then please do let us know. We will always investigate and action relevant feedback so that we can continue to improve, so letting us know will help us make EdPlace better for everyone.
At this time, there is unfortunately no way to directly report an issue within our Android app - we apologise for this! We are working on a solution within our apps and hope to be able to update you on this soon.
The easiest way to report an issue is to contact our friendly Customer Support Team so that they can investigate and pass your feedback on to the relevant team within EdPlace to address or fix. You can email our team at help@edplace.com or speak to them directly via our live web chat. As a general rule, the more detailed information you can provide, the easier it will be for our team to investigate and take swift action.
If you are reporting a technical, content or feature issue, it is really helpful if you can provide as much information as you can to help us investigate, such as whether you spotted this within your parent account or your child's account, if it was on the website or one of our apps, which browser and device you/your child was using, and a detailed description of what you saw or went wrong. A screenshot and/or short video can also be extremely useful for our team.
We hope that now you know how to report any issues or concerns, you can focus all your energy and attention on supporting your child or students to learn successfully on EdPlace!
You can also give more general feedback by emailing our Customer Support Team at help@edplace.com. We would certainly love to hear from you and welcome any feedback which can help us to make EdPlace even better.