Troubleshooting guide
- I have forgotten my login details or password, what should I do?
- How can I reset a student's password?
- How can I tailor EdPlace to support my students with SEND?
- Where can I find my students' answers and the correct answers?
- What if I think one of my students has been marked incorrectly?
- How can I locate a specific topic or skill to help assign work?
- How do I remove an assigned activity which is no longer relevant?
- When and how can I print out activities? (Paid teacher accounts only)
- How can I 'share' a student with a colleague at my school?
- How can I change settings on my students' accounts?
- When and how can I change my students' year groups if required?
- How can I transfer students to a colleague after they leave my class?
- How can I manage my class by activating and deactivating student accounts?
- How can I change which subject my students can access? (Paid, single-subject plans only)
- How can I give feedback to EdPlace or make a complaint?
- How can I cancel my paid subscription to EdPlace as a teacher or school?