App technical advice

General app advice and guidance

• What apps does EdPlace currently offer and who can use them?
• What are the main similarities and differences between the parent web and app experiences?
• What are the main similarities and differences between the student web and app experiences?
• Which devices and methods can I use to log into my EdPlace parent account?
• Which devices and methods can I use to log into my EdPlace account as a student?
• Which devices and methods can my students use to log into their EdPlace account?

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Android / Google Play Store support

• What are the best settings to use to maximise using the EdPlace Android app?
• Why am I asked to enter a passcode when I am using my parent Android app?
• What should I do if I spot a problem on the Android app?
• How do I cancel my paid parent subscription on the Google Play Store?

iOS / Apple App Store support

• What are the best settings to use to maximise using the EdPlace iOS app?
• Why am I asked to enter a passcode when I am using my parent iOS app?
• What should I do if I spot a problem on the iOS app?
• How do I cancel my paid parent subscription on the Apple App Store?