Our mission at EdPlace is to provide you with the resources and information you need to enable you to support your tutors to deliver effective tutoring provision to students. Our entire team is motivated to provide the very best service and resources, but we are only human and mistakes do happen. If you do spot something which you think is incorrect, has an error, or, just generally, does not work as well as it could, then please do let us know. We will always investigate and action relevant feedback so that we can continue to improve, so letting us know will help us make EdPlace better for everyone.
The easiest way to report an issue is to contact our friendly Customer Support Team so that they can investigate and pass your feedback on to the relevant team within EdPlace to address or fix. You can email our team at firstname.lastname@example.org with more information, or you may decide to leave your contact details for them to arrange a call with you. You can also speak to them directly on our live web chat by clicking the ‘help’ button in the bottom right corner of the EdPlace website which looks like this:
As a general rule, the more detailed information you can provide, the easier it will be for our team to investigate and take swift action.
If we are contacted by any of your tutors or partner teachers or schools, we will always refer them to you in the first instance so that you can decide how best to support them. If you feel, after your initial review, that you would like to pass this feedback on to us or that you require more support to respond, please do contact us via one of the channels above.
If one of your tutors or partner teachers or schools feels that one of their students may have been marked incorrectly or that they think a question is wrong, we have an easy way to flag issues within activities. At the bottom of every single question page in every activity on EdPlace, there is a report button that looks like this:
This will help us to locate the exact activity and question they were working on when they spotted this problem.
Once we receive your feedback or complaint, we will make it a top priority to investigate urgently. We promise to always get back to our customers within 24 hours of contact (with the exception of holiday periods and weekends). We really appreciate any customers taking the time to contact us and, without this essential feedback, it is hard for us to know where and how we can improve. All feedback will be treated with the utmost respect and privacy, as per our company guidelines (www.edplace.com/privacy).
We hope this article is helpful but please do not hesitate to get in contact if you have any further questions or need any support. To contact our friendly Customer Support Team, drop us an email at email@example.com.