What is EdPlace's refund policy?

The EdPlace Team is proud of the flexible options we offer our customers through our varied subscription packages. To learn more about these, please visit www.edplace.com/pricing.

We offer two types of subscriptions - monthly and annual - with a generous 45% saving for those customers who opt to go for the annual option. 

Cancellations of either of these subscription options can be processed easily, for free and at any time, as we never want to tie our customers into long or inflexible payment plans. You can manage, edit and cancel your subscription within your own account. If you need advice on how to do this as a tutor or teacher, please click here for more information.

Cancellations must be received prior to your next or first payment date, if you’ve decided our service is no longer needed or we are not a good fit for your needs. We do make every effort to contact customers at key moments (such as a reminder before an annual renewal) but we can only do so using the contact details we currently have on our system for you. 

At EdPlace, we care about our customers and understand that things can slip our minds and mistakes do happen! If you forgot to amend your account before a renewal payment or changed your mind within 14 days after you started your subscription, just contact our friendly Customer Support team via email at help@edplace.com or by calling 0207 183 9818 and we will process a refund for you. All refunds are processed by our Refunds Team and can take up to 10 working days to be credited back into your bank account. 

We are unable to offer refunds for historic payments outside the past three months, when the account has been used and work complete within a queried refund period, or for the remaining months of an annual subscription if cancelled part-way through. 

We do not have a one-size-fits-all approach to education and the same can be said for our refund policy. We promise to always listen and do our absolute best to find a solution that you, as our valued customer, are happy with. To contact our friendly Customer Support team, please email help@edplace.com or call us on 0207 183 9818 - we hope to be able to help you soon!