We're sorry to hear that you're thinking of leaving us for now! We hope that you have found your subscription to EdPlace to be an incredibly useful resource to support your child's learning at home. Depending on how you originally signed up for your subscription, please choose the relevant option from the list below to cancel your subscription via the same method.
| At the end of your last billing period, your account will automatically be downgraded to our free version which gives you access for one student for up to 5 activities per month free of charge. To learn more about our free account, please click here. |
If you have a problem with one of your payments, click here.
Please note, if you are contacting us outside of business hours (Mon-Fri, 09:00-17:00), it may take us some time to complete your cancellation request. Therefore, you may still be charged if your renewal is imminently due. To avoid any potential upset, we recommend cancelling yourself wherever possible.
1) Cancelling online via the EdPlace website:
If you signed up originally via our website, log in to your account as a parent at www.edplace.com/parent.
Click on 'My subscription' in the left-hand menu of your parent dashboard.
Select the 'Cancel plan' button, which will look like this:
You will be directed to complete a short cancellation survey before being asked to confirm that you definitely wish to cancel.
This action will cancel your account immediately and no further payments will be made. Your account access will be maintained until the end of your current billing period, so if you paid monthly this will be for the remainder of the month until your next renewal was due and if you paid annually this will be for the remainder of the year until your next renewal was due.
2) Cancelling via the iOS App Store:
If you signed up originally via the iOS App Store, you'll only be able to cancel your subscription here. As your EdPlace subscription is managed by Apple, we do not have any legal right or ability to cancel your account on your behalf if you signed up in this way.
The easiest way to cancel (or renew) a subscription is by following these steps:
- Open the App Store app;
- Click on your profile icon in the upper right-hand corner which will look like a person;
- Press Subscriptions;
- You’ll see a list of all your active and expired subscriptions here;
- If you wish to cancel one, press the desired active subscription and then select Cancel Subscription toward the bottom of the page in red;
- Underneath this button in feint, grey text you will be able to see the date displayed that your subscription will be active until:
- Follow the remaining instructions and confirm that you wish to cancel your subscription.
3) Cancelling via the Google Play Store:
If you signed up originally via the Google Play Store, you'll only be able to cancel your subscription here. As your EdPlace subscription is managed by Google, we do not have any legal right or ability to cancel your account on your behalf if you signed up in this way.
The easiest way to cancel (or renew) a subscription is by following these steps:
- On your Android phone or tablet, open the Google Play Store app;
- Tap on the Menu button (three horizontal lines) in the top, left corner;
- Select Subscriptions in the dropdown list;
- You’ll see a list of all your active and expired subscriptions here;
- If you wish to cancel one, press the desired active subscription and then select Cancel Subscription toward the bottom of the page in green;
- Follow the instructions and confirm that you wish to cancel.
4) Cancelling your free account:
If you and your child are using one of our free accounts, there is no need to cancel this if you wish to take a break from using EdPlace. Your parent and student account will simply remain unused, but accessible to only you, until you are ready to pick up where you left off and start using it again. In fact, this is how we imagine the account will be used - we will be there to support your child throughout their entire school journey so there may be times when you don't need us, but we will be ready and waiting for when you do.
If you wish to stop receiving emails from us, then you can manage these notifications within your account. Click here for support with how to unsubscribe.
We hope this article provides all the information you need to access and manage your subscription. If you are having any difficulties in logging in or accessing your account, please contact our friendly Customer Support team via email at help@edplace.com.
We hope to be able to support your family again in the future and thank you for being an EdPlace customer!